Otis Malaysia launches digitally-connected elevator with proactive comms

by Aisha Capulong

The new Gen3 elevator blends the renowned reliability of Gen2 with the connectivity of an Internet-of-Things (IoT) platform known as the Otis ONE

At the recent ‘Platform for Possibility’ launch event in Kuala Lumpur, Otis introduced its Gen3 connected elevator. As the world’s leading manufacturer of elevators, escalators and moving walkways, Otis continues to build on the successful design and flat-belt technology of its best-selling Gen2 elevators. Offering an enhanced passenger experience with its modern Ambiance and advanced air purification, the Gen3 elevator is available in both machine room and machine room-less options, making it suitable for a diverse range of applications, from residential, commercial to industrial.

Welcoming new levels of connectivity

The Otis ONE IoT digital platform, native to the Gen3, facilitates technical communication through real-time monitoring of equipment health and performance. The data is then made accessible through an app, allowing clients to oversee their elevator portfolios and manage their Otis solutions more effectively. Enhanced visibility into equipment health also enables professionals to perform remote diagnostics, identify potential issues and prepare parts in advance, leading to quicker service restoration.

Plus, the Otis eView in-car display provides passengers with infotainment, building information, weather updates, news and is even able to accommodate emergency video chats with the 24/7 OTISLINE support center. The Compass360 intelligent dispatch technology optimises passenger travel by grouping those with similar destinations, reducing travel times by up to 50% during peak periods. Passengers can also use the Otis eCall Plus app to call for elevators and select destinations from their smartphones, eliminating the need for traditional call buttons.

A brand new passenger experience

Reflecting Otis’ dedication to sustainability, the Gen3 elevator is equipped with the ReGen machine drive, LED lighting and a sleep mode to minimize energy consumption and reduce carbon footprint. It also features contemporary, customisable cab designs with over 400,000 combinations available. The Otis PURE elevator control panel pairs a sleek glass interface with a brushed stainless steel finish, focusing on user accessibility through the use of clear LED displays. What’s more, the Cab Air Purifier uses an ionization technology to effectively lower airborne pathogens, enhancing overall air quality while inside the elevator.

Read more on the Gen3 elevator here.

For more information, head to

Otis Malaysia | www.otis.com